Public transport

Ticketing for a national transport authority

Cloud ticketing and a contact-centre CRM for buses and trams across a major UK region.

The challenge

A regional transport network needed to extend account-based ticketing across buses and trams, add new fare products, and give its contact centre better tools to support passengers.

What we did

We delivered full-stack features on the cloud ticketing platform, including discounted travel for schoolchildren, and improved the contact-centre CRM that handles age verification, issue tracking and physical smart-card distribution. The role spanned both application development and the DevOps work to keep it shipping.

Tech

• AWS
• TypeScript
• SST